Refund Policy for www.bidora.shop

At www.bidora.shop, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions when you need to return or exchange a product. Please review our refund policy below to understand how we handle refunds, returns, and exchanges.

Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

The item must be unused, in its original condition, and in the original packaging.

The request for a refund must be made within 4 days of the purchase date (e.g., 30 days).

Proof of purchase, such as an order number or receipt, is required.

2. Non-Refundable Items
Certain items are not eligible for refunds, including:

Downloadable software or digital products.

Gift cards.

Perishable goods (e.g., food, flowers).

Personalized or custom-made products.

3. How to Initiate a Refund
To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team at [email protected] or through the contact form on our website. Include your order number, the reason for the refund, and any relevant details.

Return the Item: If your refund request is approved, you will receive instructions on how to return the item. Please ensure the item is securely packaged to avoid damage during transit.

Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed.

4. Refund Processing Time
Refunds are typically processed within [X] business days after we receive and inspect the returned item.

The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at [email protected]. Exchanges are subject to product availability.

6. Shipping Costs
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refund of Shipping Fees: Original shipping fees are non-refundable unless the return is a result of our error.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] We will provide instructions for returning the item and will cover the return shipping costs. Once we receive the item, we will either issue a full refund or send a replacement, depending on your preference.

8. Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the standard return process outlined above.

9. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us at:

Email:[email protected]

Phone: +8801 97557 9272

Address: House no 06,1st floor, Road 3, Sector 10, Uttara, Dhaka-1230.

We value your trust and are committed to providing a seamless shopping experience. Thank you for choosing www.bidora.shop